FAQ

 

About Boilers2go
 
Boilers2go are leading online suppliers of plumbing and heating products. We are owned by Bumford Heating Limited a successful plumbing contractor established in 1968. Our sister site BHL have been online since 1998 providing goods to both trade and public.
 
 
Contact Details
Boilers2go (Bumford Heating Limited)
Unit 2d Shortwood Court
Shortwood Business Park
Barnsley
S74 9LH
 
VAT No. 173 1239 79
Reg. Company No. 1725290
Tel: 0844 2571836 
Fax: 01226 369630
 
 

Office Hours

Boilers2go is online 24 hours a day, 365 days a year which means that you can place orders and send us e-mails all the time. Our office hours for enquiries; 

Normal Opening Hours

Monday – Thursday 08:00 - 18:00
Friday 08:00 - 17:00
Saturday 08.30 - 12:00

 

Ordering

You can order online via our secure website 24 hours a day or you may call us on 0844 2571836 to place an order. You can send us the requirements of your order by fax to 01226 369630 or post them to our head office (please do not include any credit card details on any correspondence), please send us your contact details to obtain payment.

Successful orders will be acknowledged via email. A second email usually with 48 (working) hours will advise an estimated delivery date.
 

How to Order Online
 
Click Buy Now on the required product/s.
Click View Cart to see the contents of your Cart/Basket.
Proceed through the Checkout (You can pay via our Sagepay system, Google Checkout & PayPal.
Enter your Invoice Address (please note, this MUST match exactly the details your bank have).
Enter your Delivery Address (if different).
 
We will liase with you via email so please ensure you submit your correct email address. If Any problems, please contact us.
 

Payment
 
We take payment with order. We accept all major credit cards Visa, Mastercard, Switch, Delta, Maestro. Cheques can be posted to our head office. Online payment is secure and safe. We accept online payment via Sagepay, Google Checkout & PayPal.
 

Delivery
 
Delivery of your order will usually be 2-5 working days from receipt of order, however some items may have longer or indeed shorter lead times. Orders are delivered from Monday to Friday. If you require further clarification, please contact us to check availability before ordering. We regret that collection of products is unavailable. There may be more than one delivery to satisfy an order.
 
We will invariably advise the delivery date before delivery is made. If you would like delivery on a specific date please advise on the online ordering form. We use third party suppliers and carriers for delivery. A signature will always be required. We use only one delivery driver so heavy items will require assistance.
 

Delivery Cost

Delivery is £5.99 for all UK (England, Wales & Southern Scotland) orders . Delivery for Northern Scotland, Northern Ireland, Isle of Man, Isle of Wight and offshore islands may be subject to a delivery surcharge. Please contact us for details. 

 

Export

Boilers2go have exported plumbing and heating products to all five continents. If you would like a quote for shipping costs please contact us.

 

Product Advice

Boilers2go will endeavour to assist with pre-purchase technical questions where possible. However if you are unsure of product suitability etc. please contact the relevant manufacturer direct.

Please be aware that some products require additional products to function. We list these products under ‘Accessories’. If you are unsure of your requirements please contact us directly or speak with the relevant manufacturer.
 

Cancellation and Returns
 
You have the right to cancel at any time preceding despatch of your goods. If you decide to return, you are responsible for the costs of carriage and of insuring the goods in transit. Upon receipt of the goods in pristine re-saleable condition, you will be refunded. Please be aware, returns of some goods may be subject to a restocking charge. Please contact us for details.
 

Terms and Conditions

For our full trading terms and conditions please click here.
 

Warranty
 
All manufacturer’s products come with a direct minimum 1 year parts and labour warranty. Please contact the relevant manufacturer for details.
 

Trade Sales
 
Our prices are Trade prices for both Retail and Trade customers. If you would like a bulk buying price we would be more than happy to quote. Please contact us with the details.
 

Pricing
 
Our prices are monitored on a regular basis to keep us competitive. However, should you find a like for like product at a lower price we will endeavour to match or beat the price. Please see our Price Beater for details.
 

Special Offers
 
We have unbeatable Special Offers available throughout the year. Add the products to your basket/cart to apply the discounted deal. Please read the specific offer description carefully before buying. Please note, Special Offers are online only, while stocks last.
 
 

Product Sourcing
 
Our website contains thousands of Plumbing, Heating and Bathroom products from the industries leading manufacturers. If you cannot source the product or part you require from our vast catalogue, we will attempt to locate it. Please contact us for details or have a look on our sister site BHL
 

Plumbing Industry News
 
Boilers2go are leading providers of the latest news from the Plumbing, Heating and Bathroom world.
 
 
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